A deposit of 50% of the total trip cost is required to guarantee your reservation upon acceptance of proposal. The balance is due 30 days prior to the start date of departure.
Cancellation Policy: In the case of cancellations 30 days or more prior to the start date of the scheduled trip, there is a full refund, minus hotel deposits, and a cancellation fee of $300 or 10% of the entire cost of the trip, whichever is less. In the case of cancellations received in our office from 29 to 15 days prior to the start date of the trip, there is a 50% refund, minus hotel deposits. There will be no refund for cancellations made 14 or fewer days prior to the trip. This policy may not apply to hotels or tours in which Costa Rica Expeditions, S.A., acts only as an intermediary, in which case the individual policies of the suppliers may apply.
If you are participating in a Fixed Departure (Group) trip please read the payment and trip cancelation policies that apply to those trips.
The rates that Costa Rica Expeditions receives from lodging and other suppliers of services may be the same or even higher than the prices that the suppliers offer the public via the Internet or other channels of distribution. The prices we charge reflect our costs and a reasonable profit for our services in planning and operating the trip. We do not claim that individual services that may appear to be, or actually be, similar to the services we resell, can never by obtained for prices lower than ours.
We do not give price breakdowns. The reason is that we have found through the years that, if we do so, we spend so much time having to explain every cost that we would have to charge considerably more for arranging the trips then we do now. Even more important, in almost all cases cost breakdowns would not help our clients choose a better vacation or a better value. The way we see it, our job is to concentrate on all the details and try to give our clients their ideal vacation at the best possible price.
The travelers' job is to look at their holiday as a whole and decide whether our proposal will provide the vacation they want at a price they can afford. The best way for us to help travelers make the right decisions is to give them the most accurate descriptions possible of the experience, and a clear explanation of what is and is not included in the cost. A detailed breakdown takes attention away from the overall quality of the experience.
We acknowledge that we may occasionally inadvertently over-charge. If the price we are quoting seems excessive, please say so. Someone other than the person who prepared the original quote will recheck it. If there is an error we will make the adjustment. (We have also been known to accidentally leave out charges that should have been included. If we discover that this is the case after the first payment, we will not charge you.)
We are also aware of the possibility that the quote may be more than you want to spend. Please let us know if this case and, if feasible, we will quote a more affordable itinerary.
IMPORTANT: TOURISM SERVICE TAX
The Costa Rican government is in the process of trying to pass a law where all tourism services would be taxed. Currently, things such as lodging and meals are taxed, but unfortunately, it's highly probable that other services such as guides salaries; ground transportation, charter flights, etc. will be taxed. We don't know exactly how much the tax will be, rumor has it that it will be 13% but it could be more or less. The quote that I am sending you does not include this new tax. If and when the law passes, Costa Rica Expeditions will we not be able to absorb it. We need to decide exactly how to handle it when it's a reality.