Coronavirus: Objective Information

We are fully prepared to provide you a safe and enjoyable vacation

Costa Rica Expeditions, Tortuga Lodge & Gardens and Monteverde Lodge & Gardens are prepared as the Costa Rica’s health system to PREVENT, detect and activate all the government authority’s protocols in the case of a potential case of COVID-19, or any outbreak or emergency situation.

For more than 40 years our organization has implemented standard protocols successfully to face any potential risks to our customers in case of natural disasters, massive strikes and outbreaks.

COVID-19 is the current threat, and we have spared no effort to get the official information to prepare our employees to follow the official recommendations dictated by the WHO (World Health Organization) and our Health Ministry. Our management team have reinforced those protocols to prevent that our guests and employees get infected from this virus.

Our Guides and Drivers, kitchen staff, waiters and waitresses, maids, reception staff and all our main office staff have been properly informed and trained to implement the PREVENTION protocols and to be able to assist any co-worker or guest that may need any kind of medical assistance, including a suspect case of COVID-19. Even in remote areas of the country we have set protocols for emergency extractions, and we have doctors on call.

Costa Rica offers to visitors one of the highest health systems. It is important to mention that Costa Rica holds a privileged position among the world’s health systems. The UN (United Nations) has ranked Costa Rica’s public health system within the top 20 worldwide and the number 1 in Latin America.

Public and private facilities and services are always being upgraded, as proof of that Costa Rica has three JCI certified medical centers in the nation’s capital, San José. This is the highest global designation awarded in the healthcare industry.

Costa Rica Expeditions operates small personalized groups only, mostly families or two or three couples travelling together, this allows a very good distancing between the travelers and the Guide and Driver and between the travelers, we are also glad to provide you clean water, gel alcohol and all necessary sanitary implements everyday of your vacation.

Please read the official protocol established by the Costa Rica Government in order to prevent and treat this outbreak:

Sources:

World Health Organization (WHO)

USA CDC

Costa Rica Health Ministry

Social Security Medical Service of Costa Rica

Prevention

• Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available
• Maintain social distancing, at least 1 meter (3 feet) between yourself and anyone who is coughing or sneezing
• Avoid touching your eyes, nose, and mouth with unwashed hands
• Avoid close contact with people who are sick
• If you have fever, cough and difficulty breathing, seek medical care early
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash
• Clean and disinfect frequently touched objects and surfaces

Dubious Cases

• Close contact with confirmed cases 14 days previous to symptoms
• Traveler is or was a health worker during the COVID-19 outbreak
• Dubious case with incomplete diagnoses or positive tests

Our team is always ready to assist you in anything you need, we are fully committed to follow the authority’s protocols and instructions, moreover we are always in touch with you through your vacation to be able to assist you whenever you need it.

Kindest regards,

Guest Satisfaction Department

[email protected]